Frequently Asked Questions
Sales
Yes. True North GPS provides online vehicle tracking, allowing you to access your tracking information through an internet-connected device. This makes it easier to monitor your vehicles and stay informed about their activity.
True North GPS trackers are designed for vehicle tracking and can be used for personal vehicles, business vehicles, and fleet applications. The appropriate tracker depends on your vehicle and tracking requirements.
Each tracker is designed for different vehicle-tracking requirements. The SVR1900 and SVR2500 are wired tracking solutions, while the SVR514 MAX is a wireless GPS tracker with a rechargeable battery. Choose the model based on your installation and tracking needs.
GPS tracking services generally require an active service subscription to provide ongoing connectivity and tracking functionality. Please select the appropriate subscription option for your tracker.
The right tracker depends on your vehicle, installation preference, tracking requirements, and whether you prefer a wired or wireless solution. If you are unsure, contact True North GPS and the team can help you select the appropriate tracker.
Support
Use your True North GPS account credentials to access your tracking dashboard. If you have trouble accessing your account, contact support for assistance.
Installation depends on the tracker model. Wired trackers require connection to the vehicle, while wireless trackers are designed for a different installation approach. Follow the installation instructions provided with your specific tracker.
The dashboard is designed to help you monitor your vehicles and access tracking information. If you need help understanding a feature or managing your vehicles, contact True North GPS support.
This can happen when the tracker has not been properly connected, activated, or recognized by the tracking system. Check the installation and activation information for your specific device. If the issue continues, contact support.
First, check that the tracker is properly installed or powered and that your service is active. If the tracker continues to show no location information, contact True North GPS support so the device can be checked.